Annie's offers a 100% guarantee on all of our products for workmanship and construction. When you receive your order it is important to inspect the items and note any shipping damage on the freight bill. We have less than 1% shipping damage.

Frame Warranty
We will repair or replace any part that breaks or malfunctions for three years from the date of purchase. This guarnatee covers defects in materials and labor. Normal wear and tear is excepted. This guarantee only applies to the original purchaser. Annie's retains the right to repair or replace the part in question. Purchaser is responsible for all shipping costs. Frames are not guaranteed for commerical use.

Futon Mattress Warranty
Warranted for 5 years for cotton and foam mattress or 10 years for cotton-less mattress for defects in workmanship and craftsmanship. Normal wear and tear is excluded. Not guaranteed for commercial use.

Cover Warranty
SIScovers guarantees all products on workmanship and materials for life. We cannot be responsible for normal fabric wear, sun damage or damage caused by misuse.

Return Policies

The futon mattresses we sell are not returnable due to state law.

All futon covers are special orders made specifically for your order and therefore are not returnable.

Futon frames are packaged and shipped in such a manner that they are considered special items and are not returnable.

Refund Policy

Due to the nature of the items and the related shipping requirements, once an order has been shipped we do not offer a refund.

Cancellation Policy

An order may only be cancelled via phone or email before shipment. Once an order has been shipped no cancellations are allowed.

Shipping Policy

All of our prices include shipping & handling in the contiguous United States where trucking services are available. In the rare instance you are in a location not serviceable by trucking we will advise you before accepting order.